• Internet/App
• Ticket window
• Automatic ticket vending machines at the station
• Service hotline
• Purchasing stocks of transportation companies (jokingly)

1. The fare of CR train does not completely follow the time-consuming and speed. The fare is floating, which is usually only related to the busy degree of the train. The fare of some early mornings and late nights is cheaper, and there may be extra increases on holidays. Booking a return ticket does not offer any discount.

2. Tickets for the same train on the same date can be purchased at the same price at any time. Purchasing tickets in advance cannot reduce the required costs, and you do not need to book tickets too early to avoid frequent changes to the itinerary and additional transaction fees.

3. Floating fares do not affect the use of time tickets and time tickets, as long as the corresponding departure stations and arrival stations meet the requirements.

4. Please pay attention to the direction of the train, because there may be many routes between the same starting point and the end point, and their prices may vary greatly. In particular, it is necessary to pay attention to the circular trains, which are charged according to the distance taken instead of the distance of the station.

5. If the train is busy, it is possible to sell extra tickets without seats. The price of these tickets is the same as that of the lowest class seats. You can use the lowest class seats. If they are available, you will need to stand if there is no vacancy.

6. If a ticket is purchased by sections on the same train, the fare may be different from that of direct purchase, either high or low, because the fare is a rounded price. There may also be discounts for buying only part of the range.

If you live in China for a long time, it is recommended to use the Internet to purchase tickets, which can effectively reduce the extra queuing time increased by going to the station to purchase tickets. The number of open ticket Windows and machines is limited because most Chinese people use the Internet to buy tickets.

等待更新

等待更新

If there is no direct train from the station near your departure to the station near your destination, you can choose to transfer and divide the journey into multiple segments. Special attention should be paid to whether there is enough time to consider for continuous transfer. If the time is not enough, the risk will be borne by the passengers themselves, especially when the transfer is not at the same station, the traffic conditions between stations need to be considered.If you continue to transfer at the same station and miss the subsequent train due to the delay of the current serial train, you can seek help from the staff of the former serial train and issue a delay certificate. If there are other optional trains in the subsequent trip, you can choose other trains or terminate the trip, and the ticket can be refunded for the subsequent trip. If there are no other trains to take in the future, you can terminate the trip and refund the ticket, or try to further split the subsequent trip.

If there is a direct train from the station near your departure place to the station near your destination, but tickets cannot be purchased, and not all passengers may take the whole journey, you can try to split the journey and purchase tickets for different sections of the same train respectively. Although different seats may be assigned (you need to change seats in the middle), the fastest direct journey can be achieved.

1. The vast majority of CR tickets are electronic and hold certificates within the specified range. It is not necessary to take out the tickets after successful purchase, unless you regard the tickets as a collectible item.

2. You can collect the ticket at any station in CR during the 180-day period from the successful purchase of the ticket to the arrival of the trip at the terminal. If the ticket is lost, you cannot collect it again.

3. If you get the ticket before taking the bus, if you lose it, change and refund will not be allowed.

4. You can also collect the receiver with your ride information at any station in CR within the time limit from the successful ticket purchase to the time before you pass the ticket gate, so that you can quickly find your seat without looking at your mobile phone. Although your ride information will be displayed on the screen when you pass the ticket gate, you are likely to ignore the above information or forget the relevant contents.

5. No matter what class of train you buy and any class of seats, the price marked when you buy the ticket is the full price, including all extra (acceleration fee, air conditioning fee, sleeper fee) and taxes (6%), and only need to get one ticket.

If you use a one-way ticket, the actual station where you get off exceeds the farthest station you can reach when you buy the ticket, and you will not pass the ticket gate. You will ask to make up the excess price and pay an extra handling fee. Conversely, if you get off early and do not reach the station shown in the ticket, the later journey will be invalid. If you get on the bus at the station behind the departure station of the ticket, it is ok, but the fare for the journey between the departure station and the final station will be wasted.If the regular ticket fails to travel within the prescribed scope, it shall be treated as no ticket, and it is necessary to make up the ticket again.

Tickets can be purchased several days in advance, but there is only one chance to rebook the ticket, and if you need to continue to rebook the ticket, you need to refund the ticket and buy a new one. Currently, only passengers travelling between West Kowloon in Hong Kong and Futian in Shenzhen are allowed to rebook the tickets multiple times if they meet the conditions, while other passengers can rebook their tickets only once. In some cases, a fee will be charged for rebooking the ticket.

When rebook the ticket more than 48 hours before departure, you can rebook it for free to any train with tickets available.

When rebook within 48 hours before departure, you can rebook your ticket to the train before 24:00 on departure date of travel for free; If rebook onto the train departing after the original departure date, 5% of the ticket price of the lower fare before and after the change will be charged as a handling fee.

When rebook within 24 hours before departure, you can only rebook your ticket onto the train before 24:00 on the date of travel for free; If rebook onto the train departing after the original departure date, 15% of the ticket price of the lower fare before and after the change will be charged as a handling fee.

If the passenger is unable to catch the train due to personal reasons, a free rebook opportunity still provide to rebook onto a train departing before 24:00 on the same day, provided that there are remaining tickets for the subsequent train; If rebook onto the date after the original departure date, 40% of the ticket price of the lower fare before and after the change will be charged as a handling fee; If not rebook before 24:00 on the departure day, the ticket will be invalid. It should be noted that tickets have rebooked after original departure time would not be refundable.

If your train is cancelled or delayed for a long time due to unexpected circumstances, you can refund your ticket free of charge or rebook onto another train. If the rescheduled ticket price is higher than the original ticket price, the excess will not be recharged; If the price is lower than the original fare, the difference in fare shall be refunded without refund fee.

When rebooking a ticket, if the new ticket price is lower than the original ticket, the difference shall be refunded, and the refund fee shall be collected for the difference, and the current refund fee standard shall be implemented. When rebook after departure when miss the train, while the difference in ticket price arising from the rebook, the refund fee shall be charged according to the standard of less than 24 hours before departure.

The destination cannot be modified 24 hours before the departure time shown on the train ticket. If the distance from the driving time is more than 24 hours, if the modified destination is still in the stop of the original train, when the actual station is at the station marked by the purchased ticket, the ticket for the next journey of the same train can be purchased again, provided that there are spare seats for the subsequent journey, and the same seats may not be used for the later journey, and the position may need to be changed. When the actual station is located before the ticket station or not in the original train route station, the destination needs to be modified. When the modified fare is lower than the original fare, a handling fee of 5-20% of the difference needs to be charged. If the modified fare is higher than the original fare, the new fare needs to be paid in full again, and the original fare needs to be returned after paying the new fare.

If the travel plan is cancelled, a ticket refund needs to be processed before the train departs. When refunding, a handling fee of 5% -20% of the ticket price will be charged based on the remaining time length from the train departure time. The ticket cannot to be refund after the train departing.

No refund fee will be charged if the ticket is returned more than 8 days (inclusive) before departure. If the ticket is refunded within 8 days but more than 48 hours before the departure time, the refund fee will be charged at 5% of the ticket price.  It will be calculated at 10% of the ticket price when more than 24 hours and less than 48 hours, and it will be calculated at 20% of the ticket price when refund less than 24 hours.

If a ticket is rebooked onto a train more than 8 days before departure, and then refunded rebooked ticket, but it still more than 8 days before departure, a 5% refund fee will be charged. If refund within 8 days, the normal refund fee will be charged.

If the ticket price of the new ticket is lower than the original ticket when the ticket is changed or "changed to the station", the difference shall be refunded, and the refund fee shall be collected for the difference and the current refund fee standard shall be implemented.