Opened in June 2017, Shijiazhuang Metro has covered most important business districts and large communities in the main urban area. As of 2024, Shijiazhuang Metro has opened three lines with a total of 60 stations (transfer stations are not counted twice), of which Line 1 runs through Zhongshan Road, an important main road in Shijiazhuang, connecting major business districts and transportation hubs along Zhongshan Road, and extending east to the Economic development Zone and Zhengding New District. Line 2 connects Shijiazhuang Railway Station to Jianshe Street, an important longitudinal street in the city, and Line 3 runs in a "northwest - southeast" direction, running Zhonghua Street, Shijiazhuang Railway Station and Tanan Road. Shijiazhuang Metro has opened all the lines using 6 cars of A-type trains, the normal peak minimum interval of 6 minutes and 30 seconds.

The stations that have been opened in Shijiazhuang Metro are all underground stations, and passengers can enter the stations through the above-ground entrances or the shopping malls and railway stations connected with the stations. There are obvious logos of Shijiazhuang Metro next to the entrances and exits on the ground, and the entrances and exits are numbered "A-B-C-D" and arranged counterclockwise. For example, if the station is located at a certain intersection, the entrance and exit located in the northeast of the station is "Exit A". When there are multiple entrances and exits in the same direction, the way of "number + letter" is used, such as "Exit A2". Some stations have connection channels with nearby buildings, which can directly enter the station from the building through the connection channel, such as Shijiazhuangzhan Station, Xinbaiguangchang Station, Beiguoshangcheng Station, etc. There are barrier-free elevators from the ground floor to the station floor and from the station floor to the platform floor in every station of Shijiazhuang Metro. Passengers with limited mobility or large luggage may enter the station via the barrier-free elevator.

All stations in Shijiazhuang Metro are required to pass security checks before entering the payment area. For the list of items prohibited or restricted by security check, please refer to the announcements in the station.

It is worth noting that the current restrictions on lithium battery mobile powerbank of Shijiazhuang Metro is: The total number of charge banks and lithium batteries with clear marks shall not exceed 3, and the rated energy of a single battery shall not exceed 100Wh. If the rated energy Wh is not directly marked, it can be calculated according to Wh=V×mAh/1000.

For foreigners, in addition to using cash to buy one-way tickets. You can also use T-Union card to pay, it can be obtained through various channels.

Choosing the right screen door can achieve higher efficiency. If you need to quickly enter and exit the station or transfer to other lines, you can pay attention to the target station structure in advance, and wait or get off through the nearest screen door. Before the train arrives at each station, the platform structure of the station will be displayed on the screen above the door, and for passengers in a hurry, this time they can move to the nearest entrance or transfer channel. If there is a transfer plan, you can choose a shielded door closer to the transfer channel when waiting for the last line. For example, if you need to transfer to Line 1 from Line 3 at Xinbaiguangchang Station, you will get off at the head end of the Xisanzhuang direction to the nearest transfer channel; at Beiguoshangcheng Station, Line 1 to Xiwang direction head end, Line 2 to Jiahualu direction head end are near from the transfer channel; In other transfer cases, the center of the platform is closest to the transfer channel.

In order to improve the efficiency of boarding and boarding, we recommend that passengers line up on both sides of the door when waiting for the train, and get off firstly when the train stops at the station.

No matter what method you use to enter the station, the time of staying in the paid area can not exceed 120 minutes. If you stay overtime, you can not exit the station normally, and you need to make up the ticket through the customer service center.

Swipe card after entering the station within the specified time at the same station, will be deducted according to the lowest ticket price of 2 yuan.

Toilets in Shijiazhuang subway station are open to the public for free. If you need to use the toilets in the station, you can get the toilet card through the customer service center, and complete the exit and return the toilet card within the specified time.

All lines of Shijiazhuang Metro provide strong and weak cold cars during the air conditioning cooling period. Car 1, car 2, car 5, car 6 are strong cold cars, and the middle car 3, car 4 are weak cold cars. The temperature of the weakly cold carriage is about 2℃ higher than that of other carriages. If you need to take the weakly cold cars during the cooling period, you can wait in the middle of the platform, and on the contrary, you need to wait at both ends of the platform.

The degree of congestion in the car is a key factor in determining the comfort of the ride. The TVs on the platform floor shows the real-time congestion degree of the current trains. In order to obtain a more comfortable riding environment, the location with fewer passengers can be selected according to the real-time congestion degree.

In addition to the necessary customer service centers, some stations also have convenience stores, vending machines, bank ATMs, and maternity rooms.

At present, the train service time at the first station of all lines in Shijiazhuang Metro is 06:30 to 22:00, and the first train time at some intermediate stations will be synchronized. If you need to travel near start and end time of the train service, we recommend you to paying attention to the departure time of the station in advance to better plan your journey. The first and last train time of the current station is posted near each entrance of each station, and also be queried through the map apps.